Sales Process Steps:
Module 1 – Prepare for your success – positive attitude and teamwork, daily planning and prioritizing, managing tasks, time management, applying focus, making time to prospect, avoiding costly time traps, preparing for the customer, know your competitors, know your product and industry to create a competitive advantage over your competition.
Module 2 – The Power of a Positive Mindset Create a positive first impression – image – understand customers’ expectations, gain immediate interest in your approach, selling your company, Communications Skills – listening skills, professional phone manners, greeting, the customer, dealing with interruptions, managing multiple customers, dealing with difficult people and solving complaints.
Module 3 – Identify Prospects’ needs – asking appropriate questions to identify needs, having a thorough understanding of your customer’s needs, actively listening to your customers, paraphrase, take notes, confirming the next action.
Module 4 – Presenting the right solutions with enthusiasm, paraphrasing and summarizing your customer’s needs, asking for feedback, communicating that you are listening to their wants/needs, show and sell, sharing information and guidance, being clear and concise.
Module 5 – Overcoming Objections addressing concerns thoroughly watching for buying signals, steps to overcoming customer objections, presenting best options based on customer needs and offering solutions
Module 6 – Closing the Sale- Ask for the sale (close). Techniques to help you close, the essentials of closing, recognizing body language when closing the sale, techniques on how and when to ask for the sale, up selling when applicable.
Module 7 – Follow- up systems to keep in touch with prospects and existing clients; to develop and securing repeat business with your valued customers and strategies to consistently maximize the ultimate customer experience..
