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Mastering Selling Skills and Developing Customer Relationships:
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This seminar is a fast paced, interactive, informative and practical program that is guaranteed to leave a powerful and positive message. It focuses on the fundamentals of selling. This course is guranteed to sharpen the selling skills for the new salesperson as well as the most seasoned professional. |
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Mastering Customer Service and Developing Customer Relationships:
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| This course is a practical approach to customer service. When the techniques are applied you create the competitive advantage to grow your sales profitability and your customer loyalty. Being passionate about customer service is a ‘Win – Win’ situation not just for your customer as well as the company you represent, but also for yourself. |
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Coaching to Develop Employee Performance:
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This is an interactive coaching program that guides Company Owners, Managers and Assistant Managers on techniques on how to develop, coach and motivate staff to perform at peak levels. You will learn how to correct employees without under mining their motivation. You will create a vision at your meetings that will inspire feedback and motivation to attend them. You improve your organizations moral and create a workplace where employees are accountable and positively motivated. |
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Quantifiable Measurement Tools to Maintain and Develop Exceptional Customer Relationships:
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Excel Sales Consulting, in tandem with Compechek Market Research, is proud to offer a proven approach to staff development, the 360 Degree Enhancement Cycle, tailored to the unique needs of your business. |
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Maintaining Your Competitive Edge Through Online and Distant Training Programs:
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Proven training content, from a nationally recognized consultant, is available online, when and where you need to access it. Compechek's cost-effective training solutions motivate and inspire your staff to recognize and appreciate your customers as their most important asset. Whether teaching new hires to be the best that they can be, or fine-tuning the skills of existing staff, Compechek shows employees how to deliver the kind of customer service excellence standard that you and your clients have grown to expect in business. |
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Professional Service Programs:
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| Compechek's Parts and Service Professional Program gives you an edge by accurately measuring the performance of your business against up to three of your local competitors, measuring telephone skills, customer service, salesmanship, product type and availability. Quarterly reports highlight those areas of your business most in need of attention, so sales can be increased through employee related customer satisfaction. |
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Mystery Caller/Shopper Program:
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| Since 1994, our Mystery Calling/Shopping Program has accurately monitored salesmanship, customer service and employee telephone skills; saving businesses time and money. Through easy-to-read data, clear graphics and concise reports, Compechek shows you how you're doing in key areas of your operation, and gives you the information you need to maximize your business success. |
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Professional Service Survey:
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| The Professional Service Provider Survey is an effective way to monitor those customer impressions and perspectives that inevitably impact your business development. At Compechek, our surveys reflect research findings that customers are most comfortable sharing their attitudes toward your business with a third party survey team. Knowing how your clients feel, and what they are experiencing, equips you to respond in kind to what they need and want. |
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Adapting to Your Changing Marketplace and Maintaining Customer Relationships Seminar:
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| This seminar allows you to take a close look at your changing marketplace and recognizes the importance of adapting to the change. The outcome of this course is to develop both your internal and external partnerships. We also provide you with the tools to assist you and continue to prosper and develop relationships. You will identify how the rules of the game have changed, how your marketplace has changed, and how the changes can create new opportunities and be an advantage to your organization. |
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